Cordstrap produces and delivers cargo securing systems such as lashes and dunnage bags, for all types of transport. It is a mid-sized organisation that has built a leading position in the market. Cordstrap is active in over 50 countries worldwide and has over 50 years’ experience in securing and protecting cargo worldwide. For the head office in Oostrum we are looking for a Customer Service Representative.
As a Customer Service Representative you contribute to a valuable customer experience. You are in daily contact with customers, process the customer’s orders, actively follow up on customer complaints and collaborate with the sales organization to fulfill the customer’s need. You will do this in a customer centric organization, which operates flat and open and where execution driven and innovation is a strength.
In your role as a Customer Service Representative you take care and attention for the customers of your country in selling, fulfilling and supporting Cordstrap’s line of products and services. You are part of the Customer Success team and will work close with other Customer Service colleagues who are responsible for other countries. In case of absence you take over some tasks.
- You have a MBO+/HBO education with experience in a Customer Service role;
- You speak fluently: German or Czech;
- Your English is excellent and a third language is a big plus;
- You are living in the Netherlands. On daily travel distance from Oostrum (LB);
- You have experience working with ERP and CRM systems and Microsoft Office;
- You have a positive critical attitude, a curious and enquiring mind and you are always looking for innovation and improvement in your own duties;
- You carry out tasks accurately, on time and carefully;
- You will work during office hours from 08.00 – 18.00.
- A challenging job in an inspiring and rapidly developing company where room is for development;
- An international environment that encourages continuous improvement;
- Fulltime permanent position, starting with a contract for 1 year;
- The salary indication is between 30k – 33k gross a year.