Amway is a family-owned company, launched in 1959, and has built a successful business model on the power of relationships. Today they are a global community. Amway is one of the largest direct selling companies worldwide – with millions of independent distributors registered with us.

Function description

In this position you are responsible for developing strategies, plans & execution for Europe, Australia, New Zealand and South Africa market operations deliverables including Omnichannel logistics, returns and final mile experience for Amway Business Owners (Distributors) and Customers.

You work closely with the Global Supply Chain regional leadership teams to ensure Amway’s business owners and customers have a competitive and cohesive experience from the placement to the receipt of their order, regardless of delivery channel.

You ensure Amway affiliates have a distribution strategy that meets the business design requirements (experience & cost) both today as well as proactive monitoring the marketplace so the network evolves in a way to keep pace with changing market dynamics.

Tasks and responsibilities:

  • Establish strategic direction for all Delivery Operations activities, supporting storage, order fulfillment and deliveries direct to Amway Business Owners and customers across EU, ANZ and SA;
  • Establish clear service level agreements (service, cost, quality, safety etc.) within each market. Report proactively against SLA commitments driving a culture of customer service & market competitiveness within the team;
  • Ownership of Delivery systems alongside First Mile Logistics leadership including Warehouse Management Systems, Warehouse Controls Systems, Transportation Management Systems, and Material Handling applications, supporting experience and efficiency strategies;
  • Design and deliver a competitive delivery experience for ABO’s and customers, through a reliable and efficient delivery network design including warehousing/fulfillment locations and carrier selection and management;
  • Develop relationships and lead strategic negotiations with key Transportation and 3PL partners to maximize leverage across the regions while enforcing corporate policies and expectations;
  • Design and implement consistent processes and policies to drive cost efficiencies and to improve ABO and customer experience;
  • Develop a strategy for improving key performance indicators including but not limited to on-time performance, damages, incident rates, overtime, facility productivity, and pick accuracy. Reviews key performance indicators and communicates metrics to staff on a frequent basis;
  • Bringing best established and new solutions to tactical and strategic problems through enabling actionable benchmarking (internal and external), operations reviews, professional community forums and driving continuous improvement processes/culture;
  • Leading the Final Mile Strategy Transformation Team to deliver the key initiatives against the Amway Long Term Strategy.

Function requirements

  • You have a Bachelor or Master degree in Supply Chain, Logistics, Engineering or Business related field;
  • Proven experience in high profile omnichannel distribution;
  • Experience developing and implementing omnichannel distribution strategies, plans and programs;
  • Knowledge in the development and application of measurement tools and the analysis of data;
  • Skilled at influencing functions to align under a shared vision, collaborating cross-functionally to deliver customer experience strategies and plans that support business goals and priorities;
  • Outstanding organizational skills with the ability to manage multiple, concurrent high priority projects;
  • Demonstrate leadership of multi-disciplined, cross-functional, high-performance work teams/groups;
  • The worklocation will be discussed.

Working conditions

  • A permanent role with a competitive salary, supplemented with a bonus scheme, car allowance, holiday allowance and a 13th month;
  • Premium free pension, costs for building up your pension will be entirely paid by the employer;
  • Collective health insurance, 70% gross employer contribution;
  • Chance to become part of a dynamic, international working environment;
  • Discount on high-quality Amway products;
  • Various events for employees during the year.



Do you see yourself in this function profile, then apply now.
If you would like more information about this vacancy, then please contact Eric van den Borst.


                    string(92) "SELECT ID FROM `wp_posts` WHERE post_title = 'Eric van den Borst' AND post_type= 'employees'"
                    string(3) "744"
                    string(75) ""

Eric van den Borst
T: 077-3201320

Blijf op de hoogte van onze actuele vacatures
Wij zijn altijd op zoek naar logistiek talent.