Teamleader Customer Service

Function Description

nl, en

The company is on the lookout for an experienced leader to take charge of the dynamic and experienced customer service and customs operations team. If you thrive in fast-paced environments and are passionate about driving excellence, this role is perfect for you!

Tasks and responsibilites:
• Manage, oversee, and coordinate the day-to-day activities of the department related to customer interaction and customs activities;
• Manage, coach, lead, develop and motivate an experienced and high-performing team in customer service and customs;
• Maintain departmental and supplier metrics, ensure they are kept up-to-date and accurate;
• Day to day management of external transport partner relationships and performance;
• Ensure that all appropriate administration is complete and accurate;
• Drive Continuous Improvement;
• Drive safe and constructive working conditions;
• Facilitate adequate training to department personnel;
• Foster positive employee relations by applying people management & development strategies;
• Responsible for resource planning of staff and equipment;
• Conduct timely in- and external audits.
• Build efficient workflows to meet and exceed SLAs and KPIs.
• Drive continuous improvement in processes and team development.