Customer Service Specialist - German

Oostrum Permanent employment

MBO 40.001 - 50.000 per year Hybride

Function Description

nl, en

This role is central to creating exceptional experiences for customers in the German market. From managing orders and resolving challenges to collaborating with the sales team, every action directly contributes to customer satisfaction and success. The position operates within a dynamic, customer-focused organization that values innovation, a flat structure, and a results-driven culture where every contribution counts.
This position focuses on supporting customers in the German market by facilitating the sales, fulfillment, and support of Cordstrap’s cutting-edge range of products and services. As part of the Customer Success team, the role plays a vital part in driving customer satisfaction and ensuring smooth operations.
Close collaboration with Customer Service colleagues responsible for other markets ensures seamless service delivery. Flexibility to step in and share tasks during absences helps maintain continuity and keeps operations running smoothly.

Function Requirements

You have a vocation/ bachelor education with experience in a Customer Service role
You speak the German and English language excellent and a third language would be a plus
You’re comfortable working with ERP systems and Microsoft Office
You bring a positive, critical mindset with a curious nature, always seeking innovation and improvement in your work
You’re known for your accuracy, proactivity, and keen eye for detail
Whether working solo or in a team, you know how to get things done
Your office hours? A dynamic 08:00 to 18:00 window, with an adaptable 8-hour workday to suit your flow

Terms of employment

A challenging job in an inspiring and rapidly developing company where room is for development
An international environment that encourages continuous improvement
You are available for 20 to 40 hours a week
Flexibility and the option to work from home
Permanent position, starting with a contract for one year
The salary indication for this role is max. € 41k gross a year, plus a 10% bonus opportunity on fulltime base

Organisation

Cordstrap is a global leader in cargo securing and logistics optimization, proudly operating in over 50 countries. With more than half a century of expertise, a reputation has been built on delivering cutting-edge, reliable solutions tailored to meet the unique needs of customers worldwide.

Innovative products and services, such as lashing systems and dunnage bags, are designed to ensure cargo arrives at its destination safely and securely, regardless of the mode of transport. By minimizing the risk of damage or loss, industries such as construction, manufacturing, and logistics are empowered to operate with confidence.