Account Manager Contract Logistics

Wat ga je doen?

As an Account Manager, you will be responsible for managing and developing a portfolio of customers within Contract Logistics. Acting as the primary point of contact for your assigned accounts, you will collaborate with stakeholders across multiple locations and engage with both operational and strategic contacts throughout the EMEA region.

You will stay closely connected to the operation, ensuring that customer agreements are delivered effectively in practice while maintaining a strong focus on service performance and customer satisfaction.

Your key responsibilities include:

• Managing and further developing customer relationships within Contract Logistics;
• Organizing and leading recurring customer meetings, including MBRs (Monthly Business Reviews) and QBRs (Quarterly Business Reviews);
• Identifying growth opportunities within existing accounts and working with internal teams to develop them;
• Aligning with internal departments regarding performance, improvement opportunities, and action plans;
• Coordinating customer projects and continuous improvement initiatives;
• Monitoring service agreements, reporting, and customer satisfaction levels;
• Taking ownership of escalations and complex customer-related challenges to ensure timely and effective resolutions.

This role is ideal for a hands-on professional who enjoys building strong customer relationships, takes initiative, and knows how to get things done. You will have the opportunity to develop your skills further while receiving guidance and support to grow within the role.

Wat breng je mee?

• Proven experience in account management or several years of experience as a Customer Service professional within Contract Logistics (3PL);
• Strong commercial mindset combined with a solid operational affinity;
• Able to work independently within a dynamic and demanding project environment;
• Experienced in stakeholder management at various organizational levels;
• Eager to learn, proactive, persuasive, relationship-oriented, and results-driven;
• Excellent command of the English language, written and spoken;
• Willingness to travel regularly between the Maastricht and Venlo locations.

Wat haal jij eruit?

• Competitive salary package;
• 5% annual bonus and company lease car;
• 24 vacation days, 4 ADV days, and 8% holiday allowance;
• Attractive pension scheme with a limited personal contribution;
• Opportunity to work in an international and dynamic environment;
• Extensive opportunities for professional development through internal training programs.